Shipping policy

Shipping & Delivery Policy

Last updated: September 10, 2026

This Shipping & Delivery Policy explains the shipping, processing, delivery, and related conditions applicable to purchases made from DARFEUILLE ELECTROMENAGER.

1. Business Information

DARFEUILLE ELECTROMENAGER
25 Avenue Du Bourbonnais
23000 Guéret, France

Email: contact@darfeuille-electromenager.fr

SIREN: 108 754 755
SIRET: 108 754 755 00016
VAT No.: FR24 108754755

2. Shipping Destinations

DARFEUILLE ELECTROMENAGER currently ships to:

al europ

Available delivery destinations are displayed during checkout.

If a destination is not available during checkout, we are currently unable to accept an order for delivery to that location.

3. Order Processing Time

Orders are normally prepared and processed within:

1–2 business days

Processing time begins once payment has been successfully authorized and the order has been confirmed.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

During periods of exceptionally high demand, promotional events, holidays, or circumstances outside our reasonable control, processing may take longer.

If a significant delay affects your order, we will contact you using the email address provided during checkout.

4. Estimated Delivery Time

After an order has been processed and dispatched, estimated delivery normally takes:

2–5 business days within Metropolitan France

The estimated total delivery timeframe is therefore approximately:

3–7 business days from order confirmation

Any delivery timeframe shown on a product page or during checkout will apply to that particular order.

Delivery estimates are provided in good faith and may vary depending on the destination, carrier, product size, availability, weather conditions, public holidays, or circumstances outside our reasonable control.

5. Shipping Costs

Shipping charges are clearly displayed to the customer before the order is submitted.

Standard delivery is free on all orders.
Shipping costs depend on the product, order value, and delivery destination and are calculated during checkout.

No shipping charge will be added after the customer has confirmed and paid for an order unless the customer expressly agrees to a change.

6. Large Appliances and Bulky Products

Certain appliances, furniture, or bulky products may require specialist or freight delivery.

For these products:

delivery may require an appointment;
the carrier may contact the customer before delivery;
the customer must provide a valid telephone number where required for delivery coordination;
delivery conditions may differ depending on the product's weight and dimensions.

Any special delivery conditions will be communicated before or after dispatch where applicable.

7. Order Confirmation

After successfully placing an order, customers receive an order confirmation by email.

The confirmation contains information about the products purchased, order amount, billing and shipping details, and other relevant transaction information.

Customers are responsible for ensuring that the delivery information entered during checkout is accurate.

If you notice an error, please contact us as quickly as possible at:

contact@darfeuille-electromenager.fr

We cannot guarantee that an address can be changed after an order has been dispatched.

8. Tracking Information

Where tracking is available, customers will receive tracking information by email after their order has been dispatched.

Tracking information may take some time to become active after the carrier receives the shipment.

9. Failed Delivery

Customers are responsible for providing a complete and accurate delivery address.

If delivery cannot be completed because:

an incorrect or incomplete address was supplied;
the recipient is repeatedly unavailable;
the customer refuses delivery without a valid legal reason; or
the parcel is not collected within the carrier's collection period,

the shipment may be returned to us.

Any additional reshipping costs resulting from incorrect information supplied by the customer may be charged to the customer where legally permitted.

This does not affect the customer's statutory consumer rights.

10. Damaged Parcels

Customers are encouraged to inspect the condition of the package when it is delivered.

If a parcel appears visibly damaged, please notify the carrier when possible and contact us as soon as reasonably possible at:

contact@darfeuille-electromenager.fr

Please provide:

your order number;
a description of the problem; and
photographs of the package and damaged product where possible.

Reporting damage quickly helps us investigate the issue with the carrier, but it does not remove or reduce any statutory consumer rights.

11. Lost Shipments

If tracking indicates that your parcel has been delivered but you have not received it, please first check:

the delivery location;
with household members;
with neighbours where appropriate; and
any safe location identified by the carrier.

If you still cannot locate the parcel, contact us at:

contact@darfeuille-electromenager.fr

We will investigate the shipment with the relevant carrier.

12. Delivery Delays

If we become aware that we cannot fulfil an order within the agreed delivery period, we will inform the customer.

Consumers retain all rights provided under applicable French and European consumer law in the event of delayed or failed delivery.

Nothing in this policy limits any mandatory statutory right.

13. Risk During Delivery

For consumer purchases, risk of loss or damage generally passes to the customer when the customer, or a third party designated by the customer other than the carrier, physically receives the goods, subject to applicable law.