Shipping policy
Shipping & Delivery Policy
Last updated: September 24, 2026
At DARFEUILLE ELECTROMENAGER, we aim to provide clear, reliable, and transparent shipping information for every order.
1. Company Information
DARFEUILLE ELECTROMENAGER
25 Avenue Du Bourbonnais
23000 Guéret, France
Email: contact@darfeuille-electromenager.fr
SIREN: 108 754 755
SIRET: 108 754 755 00016
VAT No.: FR24 108754755
2. Countries We Deliver To
We currently offer delivery to customers in:
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France
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Germany
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Italy
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Spain
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Switzerland
Delivery availability is determined by the shipping address entered during checkout.
If our checkout does not provide a shipping option for a particular address or postal code, delivery is currently unavailable to that location.
3. Order Processing Time
Orders are generally processed within 1–2 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding French public holidays.
Orders placed after 2:00 PM Central European Time (CET/CEST) may begin processing on the following business day.
Orders placed during weekends or public holidays will normally begin processing on the next business day.
Processing time is separate from transportation or transit time.
4. Estimated Delivery Times
The following are our estimated standard delivery times:
| Destination | Processing Time | Estimated Transit Time | Estimated Total Delivery Time |
|---|---|---|---|
| France | 1–2 business days | 2–4 business days | 3–6 business days |
| Germany | 1–2 business days | 3–5 business days | 4–7 business days |
| Italy | 1–2 business days | 3–6 business days | 4–8 business days |
| Spain | 1–2 business days | 3–6 business days | 4–8 business days |
| Switzerland | 1–2 business days | 4–7 business days | 5–9 business days |
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including severe weather, carrier disruptions, peak holiday periods, remote delivery locations, or customs processing for Switzerland.
The estimated delivery information displayed during checkout should be considered the most relevant estimate for your specific order.
5. Shipping Costs
Shipping charges are clearly displayed during checkout before the customer submits payment.
Shipping costs may depend on factors including:
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Delivery country
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Delivery address
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Product size
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Product weight
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Type of appliance
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Number of products ordered
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Shipping method or carrier
You will always have the opportunity to review the applicable shipping charge before completing your purchase.
There are no undisclosed shipping or handling charges added after an order has been submitted.
Any promotion offering free or discounted shipping will clearly state the applicable conditions.
6. Large and Heavy Appliances
Certain appliances may require specialized delivery because of their weight or dimensions.
Large products may therefore:
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Have different shipping charges;
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Require additional transit time;
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Be shipped using a specialized freight carrier;
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Require a delivery appointment; or
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Have specific delivery restrictions for certain postal codes.
When different conditions apply to a product, the applicable shipping information will be shown during checkout or communicated to the customer before delivery.
7. Order Confirmation
After completing an order, customers will receive an order confirmation at the email address provided during checkout.
The confirmation includes relevant order information such as:
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Order number
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Products ordered
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Billing and shipping information
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Amount paid
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Applicable shipping charges
Please review your shipping address carefully before completing your purchase.
If you notice an error, contact us as quickly as possible at contact@darfeuille-electromenager.fr.
Once an order has been handed to the carrier, changing the delivery address may no longer be possible.
8. Shipment Tracking
When tracking information is available, customers will receive a shipping confirmation containing the tracking number or tracking link after the order has been dispatched.
Please allow some time after receiving the shipping confirmation for the carrier's tracking system to update.
If tracking information does not update or you experience a delivery problem, please contact:
contact@darfeuille-electromenager.fr
Please include your order number when contacting us.
9. Delivery Attempts
Customers are responsible for providing a complete and accurate delivery address and, where necessary, being available to accept delivery.
If a carrier cannot complete delivery, they may:
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Attempt delivery again;
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Deliver the parcel to an authorized collection point; or
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Contact the customer to arrange another delivery attempt.
Carrier procedures vary depending on the destination and shipping service.
Additional costs resulting from an incorrect address or repeated failed delivery attempts may be charged where legally permitted and where such costs are actually incurred.
10. Damaged Packages
We recommend inspecting the package when it is delivered.
If the parcel or appliance appears significantly damaged during transportation, please document the damage with photographs whenever possible.
Contact us as soon as possible at:
contact@darfeuille-electromenager.fr
Please provide:
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Your order number;
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Your name;
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Photographs of the damaged packaging;
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Photographs of the damaged product; and
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A short description of the issue.
Your statutory consumer rights remain unaffected.
11. Lost or Missing Orders
If your tracking information indicates that an order has been delivered but you cannot locate it, please first:
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Check around the delivery location.
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Check with other members of your household.
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Check with neighbors where appropriate.
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Check any collection-point information provided by the carrier.
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Contact the carrier using your tracking number.
If the order still cannot be located, contact us at contact@darfeuille-electromenager.fr and we will assist you in investigating the shipment.
12. Delivery to Switzerland — Customs, Import VAT and Fees
Switzerland is outside the European Union.
Orders delivered from the European Union to Switzerland may therefore be subject to Swiss import VAT, customs procedures, customs duties, or carrier customs-clearance charges, depending on the product, order value and applicable regulations.
Unless the checkout specifically states that such import charges are included in your purchase price, customs duties, Swiss import VAT and customs-clearance fees charged by Swiss authorities or the carrier may be payable by the recipient.
These charges are separate from the shipping charges collected by DARFEUILLE ELECTROMENAGER.
Customs processing may also increase the delivery time for shipments to Switzerland.
13. Delayed Deliveries
Although we make reasonable efforts to meet the delivery estimates displayed on our website, occasional delays can occur.
If there is a significant problem affecting your order, please contact us at:
contact@darfeuille-electromenager.fr
For consumers within the European Union, applicable statutory consumer rights regarding delayed delivery remain fully applicable.
14. Delivery Restrictions
We reserve the right to restrict delivery of certain oversized, heavy, regulated, or otherwise difficult-to-transport products to particular regions.
Any delivery restriction applicable to an order should be communicated through the product page, checkout, or before the order is fulfilled.
We do not intentionally accept orders for locations to which we cannot deliver.
15. Incorrect or Incomplete Addresses
Customers are responsible for ensuring that their delivery details are accurate and complete.
Please verify:
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Full name
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Street and house/building number
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Apartment/unit number where applicable
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Postal code
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City
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Country
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Telephone number
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Email address
DARFEUILLE ELECTROMENAGER cannot guarantee that an address can be changed after an order has already been dispatched.
16. Contact Us
For questions regarding shipping, tracking, delivery times, or an existing order, please contact:
DARFEUILLE ELECTROMENAGER
25 Avenue Du Bourbonnais
23000 Guéret, France
Email: contact@darfeuille-electromenager.fr
SIREN: 108 754 755
SIRET: 108 754 755 00016
VAT No.: FR24 108754755