Política de reembolso

Return & Refund Policy

Last updated: September 24, 2026

At DARFEUILLE ELECTROMENAGER, we want our customers to shop with confidence. This Return & Refund Policy explains how returns, cancellations, refunds, damaged products, defective products, and exchanges are handled.

This policy applies to orders delivered to:

France
Germany
Italy
Spain
Switzerland

1. Company Information

DARFEUILLE ELECTROMENAGER
25 Avenue Du Bourbonnais
23000 Guéret, France

Email: contact@darfeuille-electromenager.fr

SIREN: 108 754 755
SIRET: 108 754 755 00016
VAT No.: FR24 108754755

2. 14-Day Return and Withdrawal Period

Customers may notify us that they wish to cancel and return an eligible online purchase within 14 calendar days from the date the product is received.

You do not need to provide a reason for exercising your right of withdrawal.

For orders containing several products delivered separately, the 14-day period begins after you receive the last product from the order.

For customers in France, Germany, Italy, and Spain, this policy is intended to respect applicable European Union consumer withdrawal rights.

For customers in Switzerland, DARFEUILLE ELECTROMENAGER voluntarily provides the same 14-day return period, subject to the conditions described in this policy.

3. How to Request a Return

To initiate a return, contact us within 14 calendar days after receiving your order.

Email:

contact@darfeuille-electromenager.fr

Please include:

Your full name
Order number
Product you wish to return
Date the product was received
Reason for the return, if you wish to provide one
Photographs if the product is damaged, defective, or incorrect

You may simply state clearly that you wish to exercise your right to withdraw from the purchase.

Providing a reason is not required for a standard withdrawal.

We will provide the appropriate return instructions.

4. Deadline for Sending the Product Back

After notifying us of your decision to withdraw, the product must be returned within 14 calendar days.

Please retain your proof of shipment or carrier collection confirmation until your refund has been completed.

For large appliances, please contact us before attempting to return the product so that we can provide appropriate freight or collection instructions.

5. Condition of Returned Products

Customers may inspect products to the extent reasonably necessary to determine their nature, characteristics, and operation.

Returned products should, whenever reasonably possible, include:

The product itself
Original accessories
Manuals
Cables
Remote controls
Components supplied with the product
Free accessories originally included with the order

We recommend returning products in their original packaging whenever possible to protect them during transportation.

The absence of the original packaging alone does not automatically remove applicable statutory consumer rights.

However, customers may be responsible for any reduction in value resulting from handling or use beyond what would reasonably be necessary to inspect the product.

6. Return Shipping Costs — Change of Mind

For a return made because the customer has changed their mind or exercised the standard right of withdrawal, the direct cost of returning the product is normally the customer's responsibility, unless we have specifically agreed to cover that cost.

For normal parcel-sized products, customers may use an appropriate tracked carrier.

For large or heavy appliances that cannot normally be returned using standard postal services, special freight or collection may be necessary.

Where applicable, information concerning the estimated cost of returning oversized products will be provided as required before purchase.

Please contact us before arranging transportation for large appliances.

7. Damaged, Defective or Incorrect Products

If you receive:

A damaged product;
A defective product;
The wrong product;
A product materially different from what was ordered; or
An order with missing essential components,

please contact us as soon as possible at:

contact@darfeuille-electromenager.fr

Please provide your order number and photographs or other relevant information that helps us identify the problem.

When a return is required because the product was delivered damaged, defective, or incorrectly by us, DARFEUILLE ELECTROMENAGER will cover the reasonable return shipping cost or arrange the return transportation.

Depending on the circumstances and applicable consumer law, we may offer:

Repair;
Replacement;
Exchange;
Partial refund; or
Full refund.

Your statutory consumer rights are not affected by this policy.

8. Products Damaged During Delivery

Please inspect your order as soon as reasonably possible after delivery.

If you notice visible shipping damage, take photographs of:

The shipping package;
Shipping label;
Damaged area of the product;
Entire product; and
Any damaged internal packaging.

contact@darfeuille-electromenager.fr

We will review the case and provide instructions.

Please do not dispose of the product or packaging while a shipping-damage claim is being investigated unless we tell you otherwise.

9. Refund Amount

For a valid withdrawal, we will refund the amount paid for the returned product.

Where required by applicable consumer law, the refund will also include the cost of the least expensive standard delivery method offered for the original order.

If you selected a more expensive shipping method, such as express or premium delivery, the additional cost above our standard delivery option may not be refundable.

For partial returns, the refundable shipping amount, if applicable, will be determined according to applicable law and the circumstances of the order.

10. Refund Processing Time

Once you notify us of a valid withdrawal, refunds will be processed in accordance with applicable consumer law and, where applicable, no later than 14 days after we are informed of your decision to withdraw.

For physical goods, we may wait to issue the refund until:

We receive the returned product; or
You provide acceptable proof that the product has been returned,

whichever occurs first where required by applicable law.

After we issue the refund, your bank, credit-card company, or payment provider may require additional processing time before the funds appear in your account.

This banking processing time is outside our control.

11. Refund Method

Refunds will normally be issued using the same payment method originally used for the purchase.

We will not issue store credit instead of a monetary refund unless:

The original payment was made using store credit or a gift voucher; or
The customer expressly agrees to another refund method.

No additional fee will be charged for issuing an eligible refund.

12. Restocking Fees

We do not charge a restocking fee for standard eligible consumer returns made under the statutory right of withdrawal.

A deduction may only be made where permitted by applicable law, for example when a product has suffered a loss in value because it was handled significantly beyond what was necessary to inspect it.

Any such deduction will be explained to the customer.

13. Exchanges

If you wish to exchange a product, contact:

contact@darfeuille-electromenager.fr

Exchanges depend on product availability.

For a damaged, defective, or incorrect product, we may arrange a replacement at no additional shipping cost where appropriate.

For a change-of-mind exchange, return shipping costs may remain the customer's responsibility.

14. Order Cancellations

If you wish to cancel an order that has not yet been dispatched, contact us as quickly as possible at:

contact@darfeuille-electromenager.fr

If the cancellation can be processed before shipment, we will cancel the order and issue a full refund.

If the order has already been dispatched, you may need to receive the shipment and follow the return procedure described in this policy.

This does not affect any statutory right of withdrawal.

15. Refused Deliveries

Simply refusing delivery does not necessarily constitute a formal withdrawal request.

If you wish to cancel your purchase, please contact us at:

contact@darfeuille-electromenager.fr

This allows us to properly record your withdrawal and process the return and refund.

16. Return Address

Do not send a product back without first contacting us, particularly for large appliances.

Return instructions and, where necessary, the appropriate return or warehouse address will be provided by our customer service team.

Customer service:

contact@darfeuille-electromenager.fr

Company registered address:

DARFEUILLE ELECTROMENAGER
25 Avenue Du Bourbonnais
23000 Guéret
France

17. Large and Heavy Appliances

Large electrical appliances may require specialized freight transportation.

Before returning a large item such as a refrigerator, freezer, washing machine, dryer, dishwasher, oven, air conditioner, or similarly oversized product, please contact us.

We will provide instructions regarding:

Carrier arrangements;
Packaging requirements;
Collection where available;
Return address; and
Applicable return transportation costs.

If the product is defective, damaged, or incorrect due to our error, reasonable return transportation costs will be covered by DARFEUILLE ELECTROMENAGER.

18. Exceptions to the Right of Withdrawal

Certain products may be excluded from the statutory right of withdrawal where permitted by applicable law.

Examples may include:

Products made or customized specifically according to the customer's specifications;
Products that cannot be returned for health or hygiene reasons once a legally relevant seal has been removed, where applicable;
Products that, because of their nature, become inseparably mixed with other items after delivery; or
Other products specifically excluded from the right of withdrawal under applicable consumer law.

An exception will only be applied where legally permitted.

Where an item is excluded from the right of withdrawal, this information should be clearly communicated to the customer before purchase.

19. Faulty Products and Legal Guarantee

The 14-day withdrawal right is separate from your rights when a product is defective or does not conform to the description or contract.

Customers in the European Union benefit from applicable statutory consumer guarantees.

Depending on applicable law and circumstances, a defective or non-conforming product may qualify for repair, replacement, price reduction, or refund.

Nothing in this Return & Refund Policy limits mandatory consumer rights.

20. Returns From Switzerland

Customers in Switzerland benefit from our voluntary 14-day return policy described above.

For change-of-mind returns from Switzerland, customers are responsible for:

Return shipping costs;
Correct export documentation where applicable; and
Any fees directly associated with voluntarily returning the product, unless otherwise agreed.

If a product received in Switzerland is defective, damaged, or incorrect due to our error, please contact us before returning it so that we can provide appropriate instructions.

Customs duties, import VAT, and other amounts originally collected directly by Swiss authorities or carriers may be subject to separate refund procedures and may not be refundable directly by DARFEUILLE ELECTROMENAGER.